Privacy Policy

Last updated: January 2025

Table of Contents

• General Information
• Personal Data We Collect
• How We Use Your Data
• Legal Basis for Processing
• Data Sharing
• Cookies and Tracking Technologies
• Your Rights
• Data Security and Breach Procedures
• Retention Period and Account Deletion
• Changes to Privacy Policy
• Contact Information

General Information

The domain www.Prazer24.com and its online store are owned by:

This Privacy Policy describes how Delightful Wellbeing Limited ("we," "our," or "Prazer24") collects, uses, shares, and protects the personal information of users ("you") of our website www.Prazer24.com, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Personal Data We Collect

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 18. If we become aware that we have inadvertently received personal information from an individual under the age of 18, we will delete such information from our records.

In the course of our operations, we collect and process several categories of personal data. This includes identification information such as your name, email address, phone number, and delivery and billing addresses. We maintain account information including your username, encrypted password, and purchase history. We also collect technical information necessary for the operation of our services, including your IP address, browser type and version, operating system, and device identifiers.

Additionally, we process usage data related to your interactions with our website, including products viewed, items in your shopping cart, and browsing patterns. We maintain records of our communications with you, including correspondence, product feedback, and reviews. Where you have consented, we also maintain marketing-related data such as your promotional preferences and survey responses.

How We Use Your Data

We process your personal data for specific, documented purposes. Your personal data is used to process and deliver your orders, manage your account on our platform, and provide customer support. We utilize this information to personalize your shopping experience and, with your consent, send you information about products and promotions that may interest you.

We also process your data to improve our products and services, prevent fraudulent transactions, and ensure the security of our platform. Additionally, we process certain data to comply with our legal obligations, including tax and business records requirements.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds under the GDPR:

The performance of our contract with you serves as the primary basis for processing data necessary to fulfill your orders and provide our services. Where we have requested your consent, such as for marketing communications or non-essential cookies, this consent serves as the legal basis for the specified processing activities.

We also process certain data based on our legitimate interests, which include improving our services, preventing fraud, and ensuring the security of our platform. Additionally, we process some data to comply with our legal obligations under applicable tax, consumer protection, and business laws.

Data Sharing

To provide our services effectively, we share your data with carefully selected third parties. These parties are categorized as follows:

All our service providers are bound by contracts ensuring the protection of your personal data in compliance with GDPR. Our infrastructure is hosted entirely within the European Union, providing additional data protection safeguards.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide and improve our services. These technologies are categorized as follows:

You maintain control over these technologies through our cookie banner and your browser settings.

Your Rights

Under the GDPR, you are entitled to specific rights regarding your personal data. You have the right to access your personal data and obtain information about how we process it. You may request correction of inaccurate data or erasure of your personal data under certain circumstances.

You can request restriction of processing or object to processing in certain cases. Where technically feasible, you have the right to receive your data in a portable format or have it transferred to another controller.

For processing based on consent, you may withdraw your consent at any time. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Data Security and Breach Procedures

We implement comprehensive technical and organizational measures to protect your personal data. These measures include SSL/TLS encryption for data transmission, restricted access controls, regular system monitoring, and continuous staff training in data protection practices.

Our fraud prevention system incorporates third-party security monitoring via Cloudflare, transaction monitoring systems, regular security audits, and automated fraud detection tools.

In the event of a data breach, we follow a structured response procedure. We immediately investigate the scope and severity of the breach, and if personal information is compromised, we promptly notify all potentially affected individuals. We implement necessary measures to prevent similar incidents and comply with all relevant data breach notification requirements under GDPR.

Retention Period and Account Deletion

We maintain your personal data only for the period necessary to fulfill the purposes for which it was collected. Account data is retained for the duration of your account plus 5 years. Transaction data is kept for 10 years to comply with tax requirements. Marketing-related data is retained until you withdraw your consent.

Upon receiving a deletion request, we implement a comprehensive removal process where all identifiable data associated with the individual is permanently deleted from our systems, including all identifying markers. This ensures complete dissociation of personal data while maintaining any anonymized data required for legal or statistical purposes.

Changes to Privacy Policy

We reserve the right to update this policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated through our website and/or by email.

Contact Information

Last updated: January 2025