Terms & Conditions

Last Updated: 02/06/2025

Age Verification

By accessing this website and making any purchase, you confirm that:

• You are at least 18 years old
• You are legally permitted to purchase adult wellness products in your jurisdiction
• You understand that our products are intended for adult use only
• You accept full responsibility for ensuring compliance with applicable local laws

General Conditions

The domain www.Prazer24.com is owned by:

Delightful Wellbeing Limited reserves the right to modify these Terms and Conditions at any time to ensure compliance with applicable legislation. Continued use of our website following any changes constitutes acceptance of the modified terms.

By browsing www.Prazer24.com and making purchases, you accept these Terms and Conditions in full.

2. Privacy & Data Processing

Your personal data is processed in accordance with our comprehensive Privacy Policy, which details:

• What data we collect and why
• Your rights under GDPR
• How we protect your information
• Your choices regarding data processing
• Our marketing partners (Google Ads, Meta Platforms, analytics providers)

For complete information about data processing, cookies, and your privacy rights, please review our Privacy Policy.

Consent for Processing

By using our website and making purchases, you provide necessary consent for data processing required to fulfill your order and provide customer service. Marketing communications require separate opt-in consent, which you can manage in your account settings.

Data Retention

We retain your data in accordance with our Privacy Policy: account data for 5 years after account closure, transaction data for 10 years for tax compliance, and marketing data until consent is withdrawn.

3. Product Information & Educational Content

Product Nature

Our products are adult wellness items intended for personal use by individuals 18 years and older. Product images and descriptions are provided by manufacturers and are intended for informational and educational purposes.

Content Disclaimer

Any educational content provided on our website is for informational purposes only and does not constitute medical advice. We recommend consulting healthcare professionals for specific health-related questions.

Product Availability

We take care to ensure product information, descriptions, and prices are accurate. However, we reserve the right to refuse orders where information was incorrectly published or for reasons including:

• Product out of stock
• Payment authorization issues
• Suspected fraudulent orders
• Jurisdictional restrictions on specific products

4. Shipping & Delivery

Delivery Areas

We ship to all EU countries with delivery times of 2-15 business days depending on destination.

Shipping Schedule

• Orders placed and paid by 10:00 AM are processed same day
• Shipping occurs next business day
• Delivery Monday-Friday, 8:00 AM - 6:00 PM
• No deliveries on holidays or weekends

Discrete Packaging

All orders are shipped in plain, discrete packaging with no identifying marks or content descriptions.

Package Inspection Requirement

Upon delivery, you must immediately inspect packages for visible damage or missing items. Any damage or discrepancies must be noted in writing on the delivery slip with specific details. Oral reservations are not acceptable as proof. Failure to note damage at delivery may prevent successful warranty or insurance claims.

Delivery Issues

If delivery fails, carriers will attempt redelivery or contact you to reschedule. For postal services, collection notices may be left for pickup at local facilities.

Return Shipping

Orders returned due to customer error (incorrect address, refused delivery) may incur reshipping fees if redelivery is requested.

5. Pricing & Payment

Payment Methods

We accept: Credit Cards (Visa, Mastercard, Maestro), PayPal, Multibanco, Pay Shop, and Bank Transfer.

Pricing

• All prices include applicable VAT
• Prices valid except for typographical errors
• Prices may change without notice
• Orders shipped only after payment confirmation

6. Returns, Exchanges & Cancellations

Right of Withdrawal (14 Days)

EU law provides a 14-day cooling-off period from shipment date for distance purchases. You may return products without stating a reason, provided:

• Products are new, unused, and in original condition
• Original packaging is undamaged and unaltered
• Return shipping costs are your responsibility

Cancellation Rights

Orders can be cancelled:

• If in "pending" status (not yet shipped) - full refund within 5 business days
• During shipping by refusing delivery of unopened packages
• Within 14 days by returning unopened packages (return shipping at your cost)

Hygiene Restrictions

For health and hygiene reasons, the following cannot be returned:

• Lingerie, underwear, hosiery, and leggings
• Opened personal care or intimate products
• Products showing any signs of use

Return Process

To return items:

1. Contact customer service with order number and return reason
2. Await return authorization
3. Package items securely in original condition
4. Use provided return instructions

Exchanges

Product exchanges available for items in original, new condition with undamaged packaging. Exchange requests follow the same authorization process as returns.

7. Warranty & Defective Products

Warranty Coverage (2 Years)

We provide a 2-year warranty covering:

• Manufacturing defects
• Products not functioning as described
• Quality issues present at delivery

Warranty Exclusions

Warranty does not cover:

• Normal wear and tear
• Damage from misuse or negligence
• Battery discharge or battery-related issues (batteries are consumable items)
• Minor cosmetic issues (small scratches)
• Damage occurring after delivery
• Products where defects cannot be verified

Defect Reporting

Report defects within 30 days of delivery date (or discovery of hidden defects):

• Contact customer service immediately
• Provide clear photographic evidence of the defect
• Follow return authorization process
• Await technical evaluation

For the first 6 months after delivery, we assume defects existed at time of purchase. After 6 months, you must demonstrate the defect existed at delivery.

Warranty Resolution

Confirmed warranty claims resolved through:

• Product repair when possible
• Replacement with identical or similar product
• Full refund if repair/replacement not feasible

Return shipping costs covered by us only for confirmed defective products. If technical evaluation finds no defect, return shipping costs are your responsibility.

8. Customer Service & Communication

Customer Support

All customer communications regarding orders, returns, warranty claims, and general inquiries are handled directly by Prazer24.com customer service.

Contact Methods

• Email: [email protected]
• Contact form on website
• Business hours: Monday-Friday, 10:00 AM - 6:00 PM

Response Times

• Standard inquiries: 24-48 hours
• Urgent order issues: Same business day
• Return authorizations: 1-2 business days

9. Liability & Disclaimers

Data Security

We implement comprehensive security measures to protect your data. However, we cannot be held responsible for losses resulting from unauthorized third-party access to data provided through our website.

Product Liability

Products are used at your own risk. We recommend following all manufacturer instructions and safety guidelines.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, shipping carrier issues, or government restrictions.

10. Applicable Law & Dispute Resolution

Governing Law

These terms are governed by Irish law, while respecting mandatory consumer protection laws applicable in your country of residence.

Dispute Resolution

We encourage direct communication to resolve any issues. For unresolved disputes:

• Product/service disputes: Contact consumer protection authorities in your jurisdiction
• Data protection issues: Contact your local data protection supervisory authority
• General commercial disputes: Irish courts have jurisdiction, subject to consumer protection laws

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, shipping carrier disruptions, government restrictions, pandemic-related limitations, or infrastructure failures affecting our EU-based hosting services.

Separability

If any provision of these terms is found invalid, the remaining provisions continue in full effect.

For questions about these terms, contact us at [email protected] or through our website contact form.